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  • Can I change my order?
    Yes, you can change your order if it hasn't been dispatched yet. If you need to change your order, please get in touch with me immediately. I will be happy to assist you with any changes you need. However, please note that if your order has already been dispatched, I won't be able to make any changes or cancellations. In that case, you can return the item for a refund or exchange it for another item once you receive it.
  • What is your return policy?
    I want you to be delighted with your purchase from Cucumberries. If, for any reason, you are not satisfied, you can return the item(s) within 30 days of purchase for a full refund or within 360 days for an exchange. The item(s) must be in new condition, with all tags. Delivery charges are non-refundable.
  • What payment methods do you accept?
    We want to ensure that shopping with us is as easy and convenient as possible. That's why we accept various payment methods to suit your needs. You can pay for your purchases using any of the following: - PayPal - Apple Pay - Debit cards - Credit cards We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Our website is SSL-encrypted to ensure your payment details are secure and protected.
  • Can I order muslins in a different size than on your website?
    I understand that every baby is unique and might require a different size of muslins. That's why I offer custom sizing for all products. Contact me through email and let me know the specific size you need. I will happily work with you to create the perfect muslin for your little one. Please note that custom sizing may have a longer processing time. Ps. The biggest size I can do is 120 x 120 cm, and the smallest is 10 x 10 cm.
  • What are the delivery options?
    We offer three delivery options to ensure your order arrives as quickly and safely as possible: 1. Economy Delivery - Orders will be delivered within 18 days from the date of purchase. 2. Standard Delivery - If you need your order to be delivered sooner, you can opt for our Express Delivery option. Orders will be delivered within 12 days. 3. Express Delivery - For those who need the muslins quickly, please choose Express Delivery. Orders will be delivered within 6 days. For those last-minute emergencies please contact me as it's possible to deliver even for the next day. Please note that delivery options are available from Monday to Friday only. We do not offer delivery on weekends or public holidays.
  • Why is the delivery time so long for your products?
    All products at Cucumberries are handmade to order, meaning that I create every item specifically for you! This process ensures your order is unique and made just for your little one. Due to the handmade nature of my products, it can take some time to create and prepare for delivery. However, I promise that it will be worth the wait! Plus, all products are beautifully packed and manually inspected before shipping to ensure they are of the highest quality. Thank you for your patience and support of my family business.
  • Do you charge more for delivery to Northern Ireland or Scottish Highlands?
    No, we do not charge extra for delivery to Northern Ireland or Scottish Highlands. Our shipping rates are the same across the United Kingdom. However, please note that delivery times may be longer to these areas due to their location. We strive to ensure that all deliveries are made in a timely manner, but please bear this in mind when placing an order. If you have any further delivery questions, please don't hesitate to contact me.
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