Delivery

* We are a small family business and all our products are made after receiving customer orders. In some situation, it might take longer to deliver your order.

 

  • All UK orders are dispatched by Royal Mail 24 or Hermes.

  • Free Standard Delivery on orders over £25.

  • Free Standard Delivery will only apply if the total order is above £25 after any discounts.

  • Express orders are dispatched the next day using 24h service if ordered before 11.30 am.

Returns & Exchange Policy

  1. 180 days returns - no question asked

  2. We can only accept a return if

    • the item is faulty,

    • not as described

    • or is in the same condition as delivered (not used or washed)

  3. If a product is faulty please send us a photo of the product before sending it back to us.

  4. If you would like to return you order just contact us (include your order number and reason: faulty/change your mind) and we will send you a pre-paid label (Hermes Drop Off)

  5. After we receive the returned order we will make the reimbursement:

    • If you return an item within 30 days of delivery, we’ll give you a full refund (excluding return costs) using the same means of payment as you used for the initial transaction.

    • If you return an item within 31 and 180 days of delivery, we’ll send you a gift voucher for the amount equivalent to the price you paid for the item (minus return cost).

  6. Return costs (UK orders):

    • if you change your mind: £1.50

    • if the item is faulty or not as described: £0